The legal bits
Last updated: 14 July 2026
Terms & Conditions
1. Who we are
“Flavor Forge” is a premium kitchen-equipment business based in the Kingdom of Bahrain. Contact: @flavorforge.bh · [email protected].
2. Orders & acceptance
An order placed through this website is an offer to purchase. The order is confirmed once payment is completed through our payment provider and you receive an order reference. We may decline or cancel orders in cases of pricing errors, stock unavailability, or suspected misuse; any amounts paid for declined orders are refunded in full.
3. Prices & currency
Prices are shown in the local currency of the market you are shopping in — Bahraini Dinar (BHD) in Bahrain, Saudi Riyal (SAR) in Saudi Arabia, Kuwaiti Dinar (KWD) in Kuwait, Omani Rial (OMR) in Oman, Qatari Riyal (QAR) in Qatar, and UAE Dirham (AED) in the United Arab Emirates — inclusive of packaging. Delivery charges are shown separately before you confirm your order. Prices may change at any time, but changes never affect an order already confirmed.
4. Delivery
Bahrain orders are delivered to your address, normally the next day after order confirmation; our delivery partner will contact you to arrange timing. Orders to Saudi Arabia, Kuwait, Oman, Qatar and the United Arab Emirates ship cross-border via our courier partner in protective packaging suited to the appliance, with the shipping fee shown at checkout. Orders shipped outside Bahrain may be subject to customs duties and import taxes levied at the destination, payable by the recipient. Delivery timing estimates are made in good faith and are not a guaranteed term of contract.
5. Product information & warranty
Each Flavor Forge appliance is covered by a manufacturer's warranty against defects in materials and workmanship under normal domestic use; the full warranty term will be published before launch and is supplied in the documentation with the appliance — message us and we will confirm it in writing. The warranty does not cover damage from misuse, accident, unauthorised modification, or normal wear. Always follow the operating and safety instructions supplied with the appliance.
Safety
The Pizza Oven is a high-temperature appliance. Operate it on a stable, heat-resistant surface with good ventilation and generous clearance from walls and anything flammable. Keep children and pets away while it is in use and while it cools, never move the appliance while it is hot, and always follow the supplied manual.
6. Liability
Nothing in these terms limits rights you hold under Bahrain's consumer protection laws. To the extent permitted by law, our liability for any order is limited to the amount paid for that order.
7. Governing law
These terms are governed by the laws of the Kingdom of Bahrain, and any dispute is subject to the jurisdiction of the Bahraini courts.
Damage & Replacement
Check your order on delivery
Please inspect your order before the courier leaves, and open the box while they are still with you if you can. Once delivery has been accepted the sale is complete: we do not accept returns and do not issue refunds for a change of mind, and an item that has been used, assembled, or fired cannot be returned.
Damaged on arrival, defective, or the wrong item
If your appliance arrives damaged, is defective, or is not what you ordered, contact us immediately — and in any case within 48 hours of delivery — with a photo of the item and its packaging. A genuine manufacturing defect or damage in transit is put right by replacement.
Return shipping
We do not operate a return-shipping service, and you are never asked to post anything back to us. Where a replacement is due we arrange it with you directly.
Missed deliveries
If a delivery fails because the address provided was incorrect or unreachable, we will contact you to rearrange; additional delivery fees may apply. This policy does not limit any rights granted to consumers under the laws of the Kingdom of Bahrain.
Privacy Policy
What we collect
When you order, we collect your name, mobile number, delivery address, and — mandatory for orders shipped outside Bahrain — your email address. We use these to prepare and deliver your order, send order confirmations and updates, and process any refunds. When you post on our blog, we collect the email you provide. We do not collect or store card details; payments are processed entirely by our payment provider. To run the shop we share the necessary details with service providers acting on our behalf — a payment gateway (to process payment), an email delivery service (to send order emails), and courier partners (to deliver) — and some of these providers may process data outside Bahrain.
How we use it
Order details are used to prepare, deliver, and support your order (including sharing your delivery address and phone number with our delivery partner so they can reach you). Blog emails are used only to moderate posts and contact you about your submission. We do not sell or rent personal data to anyone.
Communications
We contact you by phone or Instagram regarding your order. We only send marketing messages if you ask to join our list, and you can leave it at any time by messaging “STOP”.
Analytics & cookies
The site may use analytics tools (such as a Facebook Pixel or Google Analytics) to understand how the shop is used. The shop stores your cart, language, and country choice in your own browser's local storage; this never leaves your device.
Your rights
In line with Bahrain's Personal Data Protection Law (Law No. 30 of 2018), you may request access to, correction of, or deletion of your personal data at any time by contacting [email protected].